Belstaff AftercareUpdated 3 days ago

UK aftercare requests

If you are based in the UK and would like to arrange an aftercare repair, please submit your request through the Belstaff aftercare portal: https://app.prolong.io/brand/belstaff/requests/new.

If your item was purchased within the last 2 years, please select Yes for warranty and upload your proof of purchase. The workshop will then assess the claim.

Existing aftercare claims

If you have already submitted a request through the portal, please keep your Prolong reference number ready. It will look like R##-A### (for example, R26-A754).

If you need help with an existing claim, please contact our Customer Experience team and include your Prolong reference number and the date the request was raised: https://belstaff.com/pages/contact.

Repair pricing and parts

Repair pricing is managed through the Prolong repair process. If original components are unavailable, the closest suitable alternative will be used.

Repair timescales

Repairs can take up to 6 weeks from approval. The Prolong portal will show the expected completion date for your request.

Outside the UK and specialist services

If you are based outside the UK, do not use the UK aftercare portal. For footwear repairs, alterations, specialist cleaning, or aftercare support outside the UK, please refer to Belstaff's approved external partners listed in our legal terms page: https://belstaff.com/pages/legal-terms-and-conditions.