We hope that you are happy with your recent order but if your purchase isn't suitable, you have 30 days to return your order from the day it's shipped. Our free return service covers most destinations, however in some countries we only offer a self-p

<h2 id="returns-from-the-uk">Returns from the UK</h2><h3 id="returns-policy">Returns Policy</h3><p>We hope that you are happy with your recent order but if your purchase isn&apos;t suitable, you have <strong>30 days</strong> to return your order from the day it&apos;s shipped.</p><p>Our <strong>free return service</strong> covers most destinations, however in some countries we only offer a self-post returns service &#x2014; postage and relevant tax and duty charges will be applied.</p><p>Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.</p><p>Unfortunately, we are not able to accept returns for any customised or made-to-order products.</p><p>Whether you print your own shipping label or have it printed at your drop off point, be sure to attach it securely. Every parcel must have its own shipping label that matches the items inside, so please create separate labels for separate parcels.</p><p>Please note that items purchased in our stores are not eligible for return via belstaff.com/uk.</p><p>Items purchased on <strong>belstaff.com</strong> can be both <strong>returned</strong> and <strong>exchanged</strong> at any of our full-price stores, which excludes outlets.</p><h3 id><br></h3><h3 id="how-to-return">How to Return</h3><p>Our returns process is quick and easy. To process your return please visit our <a href="https://returns.belstaff.com/"><strong><u>Returns Portal</u></strong></a> and follow the instructions.</p><p>Once we&apos;ve received your items, please allow our fulfilment centre <strong>14 working days</strong> to process your return and issue a refund. Please note that after processing at our warehouse, refunds can take up to 5&#x2013;10 working days to appear in your account, depending on your card issuer or original method of payment.</p><p>Returns are grouped at local hubs and then sent in groups to the central warehouse. Although the tracking of your return with the carrier may advise that it has been delivered, this means that it has arrived at the local hub, not the warehouse. The return will still have a final journey back to the returns warehouse as part of a grouped shipment.</p><p>The duration between when an order is collected by the carrier and when it is received in the warehouse varies depending on your location. Please contact customer service if the tracking status of your return is not showing as &quot;Delivered to Retailer&quot; 20 business days after the date that the parcel was &quot;Received by Carrier&quot;.</p><p>Once your order is delivered to the warehouse, the returns team will process the return as soon as possible. You will receive a notification by email as soon as the refund has been completed. If it has not been processed 14 business days after the status is &quot;Delivered to Retailer&quot;, please contact customer service.</p><p>During busy times returns may take longer than stated. We apologise for this and will do our best to process your return as quickly as possible.</p><h2 id="-1"><br></h2><h2 id="returns-from-the-eu">Returns from the EU</h2><h3 id="returns-policy-1">Returns Policy</h3><p>We hope that you are happy with your recent order but if your purchase isn&apos;t suitable, you have <strong>30 days</strong> to return your order from the day it&apos;s shipped.</p><p>Our <strong>free return service</strong> covers most destinations, however in some countries we only offer a self-post returns service &#x2014; postage and relevant tax and duty charges will be applied.</p><p>Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.</p><p>Unfortunately, we are not able to accept returns for any customised or made-to-order products.</p><p>Whether you print your own shipping label or have it printed at your drop off point, be sure to attach it securely. Every parcel must have its own shipping label that matches the items inside, so please create separate labels for separate parcels.</p><p>Please note that orders placed online are not eligible for return in store, and items purchased in store are not eligible for return online.</p><h3 id="-2"><br></h3><h3 id="how-to-return-1">How to Return</h3><p>Our returns process is quick and easy. To process your return please visit our <a href="https://returns.belstaff.com/"><strong>Returns Portal</strong></a> and follow the instructions.</p><p>Once we&apos;ve received your items, please allow our fulfilment centre <strong>20 working days</strong> to process your return and issue a refund. Please note that after processing at our warehouse, refunds can take up to 5&#x2013;10 working days to appear in your account, depending on your card issuer or original method of payment.</p><p>Returns are grouped at local hubs and then sent in groups to the central warehouse. Although the tracking of your return with the carrier may advise that it has been delivered, this means that it has arrived at the local hub, not the warehouse. The return will still have a final journey back to the returns warehouse as part of a grouped shipment.</p><p>The duration between when an order is collected by the carrier and when it is received in the warehouse varies depending on your location. Please contact customer service if the tracking status of your return is not showing as &quot;Delivered to Retailer&quot; 20 business days after the date that the parcel was &quot;Received by Carrier&quot;.</p><p>Once your order is delivered to the warehouse, the returns team will process the return as soon as possible. You will receive a notification by email as soon as the refund has been completed. If it has not been processed 14 business days after the status is &quot;Delivered to Retailer&quot;, please contact customer service.</p><p>During busy times returns may take longer than stated. We apologise for this and will do our best to process your return as quickly as possible.</p><h2 id="-3"><br></h2><h2 id="returns-from-the-us">Returns from the US</h2><h3 id="returns-policy-2">Returns Policy</h3><p>We hope that you are happy with your recent order but if your purchase isn&apos;t suitable, you have <strong>30 days</strong> to return your order from the day it&apos;s shipped.</p><p>Our <strong>free return service</strong> covers most destinations, however in some countries we only offer a self-post returns service &#x2014; postage and relevant tax and duty charges will be applied.</p><p>Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.</p><p>Unfortunately, we are not able to accept returns for any customised or made-to-order products.</p><p>Whether you print your own shipping label or have it printed at your drop off point, be sure to attach it securely. Every parcel must have its own shipping label that matches the items inside, so please create separate labels for separate parcels.</p><p>Please note that orders placed online are not eligible for return in store, and items purchased in store are not eligible for return online.</p><h3 id="-4"><br></h3><h3 id="how-to-return-2">How to Return</h3><p>Our returns process is quick and easy. To process your return please visit our <a href="https://returns.belstaff.com/"><strong>Returns Portal</strong></a> and follow the instructions.</p><p>Once we&apos;ve received your items, please allow our fulfilment centre <strong>20 working days</strong> to process your return and issue a refund. Please note that after processing at our warehouse, refunds can take up to 5&#x2013;10 working days to appear in your account, depending on your card issuer or original method of payment.</p><p>Returns are grouped at local hubs and then sent in groups to the central warehouse. Although the tracking of your return with the carrier may advise that it has been delivered, this means that it has arrived at the local hub, not the warehouse. The return will still have a final journey back to the returns warehouse as part of a grouped shipment.</p><p>The duration between when an order is collected by the carrier and when it is received in the warehouse varies depending on your location. Please contact customer service if the tracking status of your return is not showing as &quot;Delivered to Retailer&quot; 20 business days after the date that the parcel was &quot;Received by Carrier&quot;.</p><p>Once your order is delivered to the warehouse, the returns team will process the return as soon as possible. You will receive a notification by email as soon as the refund has been completed. If it has not been processed 14 business days after the status is &quot;Delivered to Retailer&quot;, please contact customer service.</p><p>During busy times returns may take longer than stated. We apologise for this and will do our best to process your return as quickly as possible.</p><h2 id="-5"><br></h2><h2 id="returns-from-the-rest-of-the-world">Returns from the Rest of the World</h2><h3 id="returns-policy-3">Returns Policy</h3><p>We hope that you are happy with your recent order but if your purchase isn&apos;t suitable, you have <strong>30 days</strong> to return your order from the day it&apos;s shipped.</p><p>Our <strong>free return service</strong> covers most destinations, however in some countries we only offer a self-post returns service &#x2014; postage and relevant tax and duty charges will be applied.</p><p>Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.</p><p>Unfortunately, we are not able to accept returns for any customised or made-to-order products.</p><p>Whether you print your own shipping label or have it printed at your drop off point, be sure to attach it securely. Every parcel must have its own shipping label that matches the items inside, so please create separate labels for separate parcels.</p><p>Please note that orders placed online are not eligible for return in store, and items purchased in store are not eligible for return online.</p><h3 id="-6"><br></h3><h3 id="how-to-return-3">How to Return</h3><p>Our returns process is quick and easy. To process your return please visit our <a href="https://returns.belstaff.com/"><strong>Returns Portal</strong></a> and follow the instructions.</p><p>Once we&apos;ve received your items, please allow our fulfilment centre <strong>25 working days</strong> to process your return and issue a refund. Please note that after processing at our warehouse, refunds can take up to 5&#x2013;10 working days to appear in your account, depending on your card issuer or original method of payment.</p><p>Returns are grouped at local hubs and then sent in groups to the central warehouse. Although the tracking of your return with the carrier may advise that it has been delivered, this means that it has arrived at the local hub, not the warehouse. The return will still have a final journey back to the returns warehouse as part of a grouped shipment.</p><p>The duration between when an order is collected by the carrier and when it is received in the warehouse varies depending on your location. Please contact customer service if the tracking status of your return is not showing as &quot;Delivered to Retailer&quot; 20 business days after the date that the parcel was &quot;Received by Carrier&quot;.</p><p>Once your order is delivered to the warehouse, the returns team will process the return as soon as possible. You will receive a notification by email as soon as the refund has been completed. If it has not been processed 14 business days after the status is &quot;Delivered to Retailer&quot;, please contact customer service.</p><p>During busy times returns may take longer than stated. We apologise for this and will do our best to process your return as quickly as possible.</p><h2 id="-7"><br></h2><h2 id="check-the-status-of-your-return">Check the Status of Your Return</h2><p>To verify the return/refund status of any return you have instigated, please log in to your <a href="https://customers.reveni.io/belstaff-castore-group">customer return dashboard</a>.</p><h2 id="-8"><br></h2><h2 id="questions">Questions?</h2><p>If you have any questions regarding our returns process or your order, our <a href="https://www.belstaff.com/pages/contact">Customer Service team</a> will be happy to help you.</p><p><br></p>

Returns & Refund Information

Delivery is Monday to Saturday. 1–3 working days. More details available at checkout. Delivery is Monday to Saturday. Next Day Delivery is unavailable to a small number of postcodes:. AB31–AB38, AB41–AB56, FK17–FK21, GY1–GY9, HS1–HS9, IM1–IM9, IV1–IV

<h2 id="isPasted">UK Delivery</h2><h3 id="express-delivery--free">Express Delivery &#x2013; Free</h3><p>Delivery is Monday to Saturday. 1&#x2013;3 working days.</p><p>More details available at checkout.</p><h3 id="next-day-delivery--6-free-on-orders-over-300">Next Day Delivery &#x2013; &#xA3;6 (Free on orders over &#xA3;300)</h3><p>Delivery is Monday to Saturday.</p><p>Next Day Delivery is unavailable to a small number of postcodes:</p><p>AB31&#x2013;AB38, AB41&#x2013;AB56, FK17&#x2013;FK21, GY1&#x2013;GY9, HS1&#x2013;HS9, IM1&#x2013;IM9, IV1&#x2013;IV63, JE1&#x2013;JE3, KA27, KA28, KW0&#x2013;KW17, PA20&#x2013;PA78, PH15&#x2013;PH29, PH32&#x2013;PH44, PH45&#x2013;PH50, ZE1&#x2013;ZE3</p><p><strong>Note:</strong> Subject to placing your order before specific cut-off times. More details available at checkout.</p><h3 id="store-collection--free">Store Collection &#x2013; Free</h3><p>Orders will be ready for pickup from your selected store within 24 to 72 hours. Orders can be picked up for 14 days post purchase.</p><h3 id="delivery-times">Delivery Times</h3><p>We aim to deliver all orders within the timeframes stated above. Delivery times are estimates and dependent on the availability of items included in your order.</p><h3 id="delivery-addresses">Delivery Addresses</h3><p>Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to freight forwarding or PO Box addresses.</p><h3 id="multiple-shipments">Multiple Shipments</h3><p>Please note that in some cases your order may be sent in more than one parcel because items are being sent from multiple locations. Even if this is the case, they&apos;ll all have the same order number, but bear in mind that tracking numbers and delivery times may differ.</p><p>You can find an individual tracking link for each parcel in the &apos;My Account&apos; section on belstaff.com (if you have an account with us) and they&apos;ll be sent to your inbox in individual emails.</p><p>&#xA0;</p><h2 id="eu-delivery">EU Delivery</h2><h3 id="standard-delivery--750-free-on-orders-over-400">Standard Delivery &#x2013; &#x20AC;7.50 (Free on orders over &#x20AC;400)</h3><p>Receive your order in 2&#x2013;5 working days.</p><h3 id="delivery--collection-information">Delivery &amp; Collection Information</h3><p>We aim to deliver all orders in line with the delivery times above. Estimated delivery times are also dependent on the order being reviewed and accepted by your payment provider, and the availability of items included in your order.</p><p>Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to Freight Forwarding or PO Box addresses.</p><p>Please note that your order may be delivered in multiple shipments. You will receive dispatch confirmation and tracking numbers for each shipment.</p><p>&#xA0;</p><h2 id="us-delivery">US Delivery</h2><h3 id="express-delivery--us10">Express Delivery &#x2013; US$10</h3><p>Receive your order in 2&#x2013;3 working days.</p><h3 id="delivery-information">Delivery Information</h3><p>We aim to deliver all orders in line with the delivery times above. Estimated delivery times are also dependent on the order being reviewed and accepted by your payment provider, and the availability of items included in your order.</p><p>Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to Freight Forwarding or PO Box addresses.</p><p>Please note that your order may be delivered in multiple shipments. You will receive dispatch confirmation and tracking numbers for each shipment.</p><p>&#xA0;</p><h2 id="rest-of-world-delivery">Rest of World Delivery</h2><h3 id="express-delivery--20-usd">Express Delivery &#x2013; $20 USD</h3><p>Receive your order in 2&#x2013;4 working days.</p><h3 id="delivery-information-1">Delivery Information</h3><p>We aim to deliver all orders in line with the delivery times above. Estimated delivery times are also dependent on the order being reviewed and accepted by your payment provider, and the availability of items included in your order.</p><p>Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to Freight Forwarding or PO Box addresses.</p><p>Please note that your order may be delivered in multiple shipments. You will receive dispatch confirmation and tracking numbers for each shipment.</p><p>&#xA0;</p><h2 id="questions">Questions?</h2><p>If you have any questions regarding your delivery or order, our <a href="https://www.belstaff.com/pages/contact">Customer Service team</a> will be happy to help you.</p>

Delivery Information

Belstaff

Delivery, Returns & Refund Information

Belstaff x ACS Services: Repair and Rewaxing Price List

Identifying a Belstaff Product from Film/TV

Manufacturer Information

Product Warranty

Product Care

Product Authenticity

Product Availability

Recommended Size for Jackets, Shoes, Clothing and Accessories

Information on Product Materials

Recommended Size for Back Protectors

Replacement Trialmaster Belts

Authorised Repairs Partners

How do I take care of my Belstaff item(s)?

How do I know I have purchased an authentic Belstaff product?

Warranty Policy (Customer Facing)

Product

Payment Issue

Discounts and Price Matching

Why was my payment declined?

I paid using my credit card and was charged extra fees. Can you reimburse me for these?

Can I pay with multiple cards or in instalments?

What currency will my order be charged in?

I forgot to use my promo code when I ordered, can I add it now?

I have a promo code. How do I use it?

Can I save my card details for faster checkout?

Is my payment information safe with you?

Payment

I have found a Belstaff Gift Card. What shall I do with it?

What do I do if I have lost my Gift Card, or had it stolen?

How do I check my Gift Card balance?

I returned items I brought with a Gift Card. How will my refund be issued to me?