Payment
Payment Issue
Please contact Customer Service if you have a payment issue. Sometimes when a checkout process is incomplete, a payment will be reserved initially and cancelled due to an incomplete checkout. If you…
Discounts and Price Matching
We occasionally offer promotional discounts and price matches under specific conditions. You can sign up to the newsletter to receive a discount on your first order. If you believe you are eligible…
Why was my payment declined?
Often, this is because the billing address registered against your card does not match the billing address you provided with the order details. Checked this and still having issues? This can happen…
I paid using my credit card and was charged extra fees. Can you reimburse me for these?
Belstaff only charges the amount shown at the order confirmation stage. Extra fees incurred by your payment provider are not charged by us. Belstaff is therefore not liable for such fees and cannot…
Can I pay with multiple cards or in instalments?
No, you'll need to make your payment with a singular payment method. Payments cannot be split across multiple methods of payment and we do not accept payment in instalments. We do, however, offer Pay…
What currency will my order be charged in?
As you are purchasing from our UK site, your order will be charged in GBP.
I forgot to use my promo code when I ordered, can I add it now?
You'll have to wait for your next Belstaff purchase. Promotional codes need to be added during the checkout process and cannot be added once the order has been placed.
I have a promo code. How do I use it?
Lucky you! Promo codes are easy to apply and just need to be entered into the promotion code field during the checkout process. Every code is case sensitive so be careful to enter it exactly as…
Can I save my card details for faster checkout?
Yes, you can. Simply create an account or sign into your existing one to add or delete preferred cards, for a quicker checkout next time you shop.
Is my payment information safe with you?
We go to great lengths to ensure your details are protected. Your transaction and payment information is directly handled under secure encryption by our payment service provider, in line with strict…