Order Information
Do I Have to Create an Account to Place an Order?
You do not need to create an account to place an order. Once you have added your chosen items to your shopping bag, select 'Guest Checkout.'. Please note that placing an order using 'Guest Checkout' will not allow you to track the status of your orde
What Are the Benefits of Registering for an Account?
By creating an account with Belstaff you will be able to enjoy the following benefits:
How Do I Check the Status of My Order?
You can check the status of your order at any time using the My Account section of our website. Just sign into your account and click the 'My Orders' tab. All orders placed will be shown with the newest order first. Select the order from which you wi
How Do I Know If My Order Has Been Successful?
After submitting your order, the payment will pass through a security check. On successful completion of these checks, an order confirmation email will be sent to the email address provided at checkout. Once the items have been packed and shipped wit
Can I Cancel or Modify My Order?
It is not possible to modify an order after it has been placed, however, orders can usually be cancelled before they are processed by our fulfilment team. It is not possible to cancel an order after an item is packed and dispatched. After shipping yo
Can My Order Be Gift Wrapped or Include a Gift Message?
At present we do not offer gift wrapping, but watch this space! We do, however, offer the opportunity to add a gift message at checkout. All orders are packaged in a brown box with the Belstaff logo. Within the box the items are packed in tissue and,
Can I Send My Order to Multiple Delivery Addresses?
No. We can only ship your order to a single address. Please place separate orders for each delivery destination.
My Order Has Been Damaged on Delivery – What Should I Do?
If your order has been damaged on delivery, please contact our Customer Service team within 48 hours of delivery.